SUPPORT

Expert support for every WISE Group system

Technical questions, service requests and guidance on your equipment — whenever you need it.

At WISE Group, we are committed to providing exceptional support for all of our systems and solutions. Use the options below to find the right support path for your needs.
A WISE Group support engineer wearing a headset

How can we help?

Getting Support

How WISE Group support works — using the Customer Support Portal, submitting tickets and choosing the right priority.

DADAS

Hardware and software requirements, and the operating system upgrade policy.

Troubleshooting

Step-by-step guidance, from unexpected behaviour to web client errors and incorrect sensor readings.

CCTV

Scout CCTV placement, VMS, maintenance, hybrid cables, crane cameras and spare parts.

Maintenance & Operation

Inspection, cleaning, warranty and regulatory verification for sensors and systems.

Reference & Standards

Public reference documentation and offshore standards, including CAP 437.
Knowledge Base

Knowledge Base

Browse helpful articles, troubleshooting guides, and product information — available any time.

Some content is publicly accessible; further resources are available through the Customer Support Portal.

Browse the Knowledge Base

Customer Support Portal

Customers with an active Support or Maintenance Agreement have access to our dedicated portal.

Track tickets in real time, view communication history, and access product documentation.

Access the Customer Support Portal
Customer support portal

Don't have portal access yet?

If you hold a Support or Maintenance Agreement but have not yet received portal login details, simply submit a ticket below and select “General Enquiry / Other”. Our team will set up your account promptly.

Interested in a Support or Maintenance Agreement?

Submit a Support Ticket

For the fastest and most efficient assistance, please use the form below.

Faster response times

Requests submitted through the form are automatically prioritised in our support queue.

Accurate diagnosis

Detailed information helps our engineers resolve your issue faster, often without additional follow-up.

24/7 access

Submitting your request gives our engineers everything they need to get started immediately — even outside business hours.