WISE Group Enhances Support Platform and Launches Improved Customer Portal

24 February 2026
Stavanger, Norway

WISE Group has significantly upgraded its support infrastructure to help customers access expert guidance faster, resolve issues more efficiently and maximise uptime across installed monitoring systems.

Faster, More Intuitive Support

The refreshed Support section on the WISE Group website gives users clearer, more structured access to technical resources and assistance pathways. With improved navigation, customers, operators and technicians can find what they need quickly — whether that's operational guidance, troubleshooting steps or general system information.

Expanded Knowledge Base with Practical Guidance

The Knowledge Base has been expanded to include a broad range of content addressing common operational scenarios and technical questions. Key areas include:

• Troubleshooting common system issues
• Maintenance and inspection guidance
• Operational clarification and configuration topics
• General technical reference information

This content will continue to grow based on project experience and recurring technical enquiries, improving self-service support and reducing resolution times.

Customer Support Portal: Transparent Case Management

Customers with an active Support or Maintenance Agreement now have access to the Customer Support Portal, a dedicated online workspace where they can:

• Submit and track support cases in real time
• View open and closed tickets
• Communicate directly with the technical support team

The portal adds transparency and traceability to issue resolution, helping customers stay informed and in control of their support cases.

Structured Support & Maintenance Agreements

For organisations seeking predictable, lifecycle-focused support, WISE Group offers tailored Support and Maintenance Agreements. These include:

• Prioritised handling of support cases
• Formalised communication channels
• A defined support framework
• Long-term operational continuity

These agreements ensure consistent, professional support throughout the lifecycle of installed systems.

If you would like to discuss a Support or Maintenance Agreement for your installed systems, please contact us via our Service page.

wisegroupsystems.com/support
support.wisegroupsystems.com