24 February 2026
Stavanger, Norway
WISE Group has significantly upgraded its support infrastructure to help customers access expert guidance faster, resolve issues more efficiently and maximise uptime across installed monitoring systems.
The refreshed Support section on the WISE Group website gives users clearer, more structured access to technical resources and assistance pathways. With improved navigation, customers, operators and technicians can find what they need quickly — whether that's operational guidance, troubleshooting steps or general system information.
The Knowledge Base has been expanded to include a broad range of content addressing common operational scenarios and technical questions. Key areas include:
This content will continue to grow based on project experience and recurring technical enquiries, improving self-service support and reducing resolution times.
Customers with an active Support or Maintenance Agreement now have access to the Customer Support Portal, a dedicated online workspace where they can:
The portal adds transparency and traceability to issue resolution, helping customers stay informed and in control of their support cases.
For organisations seeking predictable, lifecycle-focused support, WISE Group offers tailored Support and Maintenance Agreements. These include:
These agreements ensure consistent, professional support throughout the lifecycle of installed systems.
If you would like to discuss a Support or Maintenance Agreement for your installed systems, please contact us via our Service page.
wisegroupsystems.com/support
support.wisegroupsystems.com